HelmDesk: take the helm.
Requests, approvals, people and workplace operations in one place, for IT, HR, Finance and Operations teams.
What is HelmDesk?
HelmDesk is part of the Sails Software product suite. It brings requests, people, workplace and operations into one place: where employees ask for help, where approvals happen and where organizational records are kept.
- Modules
- 15, with 4 core modules always on
- Teams
- IT, HR, Finance, Operations
- AI assistant
- Helmsman
- Sign-in
- Microsoft or Google single sign-on
One place for how work gets done.
Service desk
Helmsman takes requests one question at a time, resolves what it can and opens a ticket with an owner for the rest. Shared queues for IT, HR, Finance and Operations, with response clocks and escalation.
Workflows and approvals
A no-code builder for approval processes, one inbox to approve, decline or ask for details, and delegation with reminders. Requesters and approvers see the same chain.
People ops
One record per person, linked to documents, letters and history. Transfers and exits take effect on a set date, and access, equipment and transport follow.
Talent, hiring and learning
Availability and allocations with a bench view, CV match scores, a hiring pipeline with interview scheduling, probation cycles and courses with expiring certificates.
Workplace, assets and operations
Room booking, asset assignment with employee acknowledgement, compliance tasks that need evidence, timesheets, licenses, repairs and an on-call roster.
Administration, AI and security
Role-based access, masked sensitive data and logged access. Helmsman answers from your own handbook and policies, on a hosted model or your own servers. Decisions stay with people.
Four steps to go live.
- 01
Connect
Connect single sign-on and the systems you already use, such as Microsoft Entra ID, Google, greytHR and Microsoft Teams.
- 02
Choose
Switch on the modules you need. The four core modules are always on, and nothing is deleted when a module is switched off.
- 03
Load
Bring in your people, assets and policies, so Helmsman answers from your own handbook.
- 04
Go live
Employees raise requests, approvers work from one inbox and every change is logged.
Built for the teams that keep a company running.
Teams
Integrations
Frequently asked questions.
What is HelmDesk?
HelmDesk by Sails Software brings service desk requests, approvals, people operations and workplace operations into one place for IT, HR, Finance and Operations teams.
What does Helmsman do?
Helmsman is the HelmDesk AI assistant. It handles requests one question at a time, resolves what it can and opens a ticket with an owner for the rest. It answers from your own handbook and policies, and decisions stay with people.
Which systems does HelmDesk connect to?
Microsoft Entra ID, Google, greytHR, Microsoft Teams and email. Your HR system stays the source of record for the data it owns.
How does HelmDesk protect sensitive data?
Role-based access, encrypted and masked sensitive details, and logged access. Totals are never shown for groups of fewer than three people.
See HelmDesk on your own processes.
Book a walkthrough and the Sails Software product team will show you HelmDesk using the way your teams work today.